The latest trend among several companies in the USA and UK is outsourcing. This is now a popular trend because of the cost benefits that outsourcing offers. You would no longer have to spend on overheads such as training and hiring staff, office space, installation of software and so on. All you pay for is the services that the outsourcing company offers. Thus outsourcing is a popular trend, and if you are running a small business, you can follow it too.
This is not talked about very much and is such an important part of managing in the contact center world where your reps are with you all the time. Trust me they see everything their supervisor does good and bad. They can’t fake these relationships.
Most of the time you try to tune everything out so you can concentrate on your own call. Since your co-workers are using the same script you are, this is usually not hard. Sometimes a CSR will “go off script,” which means they insert information that has not been approved by management, or engage in personal conversation. I’ve done it myself at times. It can provide you with some chuckles when you hear the conversation of your neighbor and you wonderi, “Where the heck did he get that information?” If you have attention deficit disorder and find that you have to listen to everything said around you, you might not want to work for a call center tijuana near Tijuana, Baja California.
A lot of times the driver is in a neighborhood, yells out to his friends, they will hop on the bus for a couple blocks, then they jump off. Social networking is how I see it.
After all, what makes HP and Dell so unique? Take either system apart and you will see nothing different than Average Joe’s PC…other than a slight price advantage, since HP and Dell purchase and distribute in gargantuan quantities. And oh yes, Dell and HP can offer far more custom configurations with memory and storage than Average Joe can…but is it truly important in an age where 90% of people’s computing cycles are completed online?
As stated above, live chat is one of the most popular instant modes of communication. If people are browsing your website and they have a question, live chat would prompt them to ask the question right then. Answering that question promptly would perhaps result in a sale. If there were no live chat, the prospect might not take the efforts to ask that at any other time or any other mode of communication. He might just leave the website. You do not want that do you? Especially, if your business deals in the sale of products, live chat is a great tool to increase sales. This process of answering live chat is also usually outsourced and is one of the most popular call center services these days.
The key is to set up your workspace so it does what you need but not more than that. You don’t need to waste time organizing items that you will never use because that is time you could be spending making money.